Monday, November 9, 2009

Frequently Asked Questions

Do I have to register with Hyenacart to make a purchase from your store?

Yes, but all registration means is a sign up using your email address. The system does not require anything more, and no personal information will be required of you. There are lots of other wonderful stores within the online mall, too. Registering will give you access to all of them.

How can I get in touch with you?

Once you register you will be able to utilise the contact seller button. This is located just above the time stamp towards the top of the page. Alternatively ,should you wish not to register as a shopper with the Hyenacart system, you can contact me at

Can I meet with you in person?

If you live in Fairfield County, Connecticut, the bordering part of New York state, or happen to be passing through, please email me your contact details and we can schedule a time to meet and discuss your options. Feel free to bring your maid of honour or your mother to the meeting if you so wish.

Do you charge for consultations?

Consultations are always free – regardless of whether they take place over the phone, via webcam, or in person.

How long will it take you to make a custom order?

It typically takes one to two weeks to make custom orders, but it could be closer to three weeks depending on the number of items that need to be made. If you need your order sooner, please be upfront. It is highly likely that I will be able to accommodate you.

What materials do you use?

I use sterling silver, argentium, and goldfill as base material. Pearls are either freshwater or Swarowski. I use Swarowski crystals unless there is a request to do otherwise.

What is the difference between natural and cultured freshwater pearls, and which do you use?

The difference is mostly human intervention. Both types grow in oysters – except that natural pearls grow quite by accident inside them whereas cultured pearls are formed by the human implantation of a nucleus. A natural pearl has a thicker nacre covering than a cultured one. I only use A grade cultured pearls in my designs – and there is no flakiness in them.

What are Swarowski pearls?

Swarowski pearls are perfect imitations of natural pearls. They combine an innovative pearl coating over a crystal core to give a flawless look. Consequently there is more weight to them than glass imitation pearls. They are resistant to perfume, perspiration and ultraviolet rays, and come in a host of different colours.

Do you offer crystal samples?

Yes. If you are not sure whether a certain crystal colour will match your dress(es), I will be happy to mail you samples (if available) to help you make a decision you will be happy with.

Will I see photos of my custom order before it ships out?

Yes. I make prototypes and email photos to the client. I do not close up necklaces and bracelets (or start on multiple items in the same design) until the prototype has been approved. It is a lot easier to make changes that way should they be necessary. Moreover, your input is valued and important. If you live very close to me I will most likely be able to bring the jewellery to the final fitting at your dressmaker or store of choice.

Do you offer discounts?

If three of more of the same item are ordered you will get a 10% discount. If more than five of the same item are ordered you will get a 15% discount.

Can a necklace or bracelet in the store be resized?

For the most part, yes. Those that cannot be resized will be clearly defined as such. Please read the section helpful hints carefully before you purchase jewellery or place a custom order.

If something is sold out can it be replicated?

If I have enough supplies to make another one, most likely the answer will be yes. However, please check the listing carefully, as some things cannot be replicated at all.

Do you have a return policy?

In the event that you are not satisfied with your purchase, return the item within 7 days of receipt. I will gladly provide a full refund - less shipping charges - as long as the item is returned in new, unworn condition.

Please note that custom orders and bridesmaid orders are not refundable, due to the extra time and materials involved.

How do you ship items?

I offer First Class or Priority shipping for domestic orders. The overnight option is available upon request. International shipping is also available.

What about insurance?

I require all custom bridal jewellery to be insured. The USPS rates for domestic insurance start at $1.75 for contents valued under $50 and run upwards from there. If you are placing a custom order your invoice will reflect the insurance fees. This may change without notice depending on the practices of the USPS - over which I have no control.

What payment methods do you accept?

If you make a purchase directly off the site you will need to use PayPal. If you would like to pay with a personal cheque or money order you can – but be advised that cheques will have to clear before items are shipped out. If you decide to go this route, please email me so that I can reserve the item for you, as the system will not let you check out without payment.

How can I earn some or all of my wedding jewellery?

By hosting an online jewellery party through Zingee Zou – the sister store. This is very similar to a home jewellery party – except that everyone can do it from the comfort of their own home. For more details please look in the earn your jewellery section. If you live close to me I will happily host a party for you as well.

Do you have any feedback?

Currently the only feedback available for lili lutu is in the testimonials section on the website. However, there is plenty of feedback on the sister site - should you care to read it.

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